TERMS AND CONDITIONS OF SERVICE

Conditions of purchase and use of the website www.appenninofoodgroup.it

1 – The Website Operator
The seller of the products and Operator of the website www.appenninofoodgroup.it is Appennino Food Group S.p.A., Via del Lavoro 14/b, 40053 Valsamoggia, Italy, VAT no. IT01840391203 – REA (index of economic and administrative information) no. BO-393085 – email: info@appenninofoodgroup.it – PEC (Italian certified email system): appennino@legalmail.it – share capital €250,000.00 fully paid up.

2 – Field of application
These conditions regulate the sale of products on the website www.appenninofoodgroup.it (the version published at the time the order is made).

The products offered for sale on the website www.appenninofoodgroup.it are aimed solely at natural persons who are not engaged in trade within the field of their own business, and can therefore be qualified as “Consumers”.

By placing an order, the User declares that they have read all the information provided during the purchase procedure and accept the General Conditions of sale in their entirety.

3 – Registration
Users who wish to access the website to make purchases must read these General Conditions carefully before placing an order. In order to make use of the website’s services, the User is required to register, truthfully and accurately providing the data requested on the registration form and accepting the Privacy Policy and these General Conditions. Users are responsible for safeguarding their credentials, and shall be the sole party responsible for all activities performed with them.

4 – Products
The information and characteristics of products offered for sale are available on the web pages dedicated to each product, both individual and related to boxes on the website.

The image of each product corresponds to a generic photographic representation of the product itself.

As fresh truffles are subject to a loss of weight, the quotation for the products offered on the website already includes an evaluation of the weight loss.

As such the Operator shall not accept any objections with regard to weight differences encountered upon delivery.

5 – Purchase Procedure
Prices are given in Euros (€), inclusive of VAT at the prevailing rate. Shipping costs are not included in the individual product prices, and will vary depending on the purchase amount and delivery destination, and are therefore expressly indicated in the order summary.

In order to complete the purchase procedure, the User must select the product, add it to their cart and complete the check-out process by entering their shipping and billing details before choosing the payment method. A contract is entered into following payment of the purchase price and shipping fees indicated in the order summary form. Once the transaction has been confirmed, an order confirmation message will be displayed.

Orders are always final. Once the Operator has received the order, it shall be considered final and the products will immediately be prepared for shipping; any additions will be treated as a new order.

6 – Delivery Terms
For orders received before 12:00 noon, except in the event of accidents or force majeure, national/local holidays, remote delivery locations, or delays due to the delivery company, delivery will be made within:

Italy (mainland)
1-3 days after the order is processed

Italy (Calabria, Sicily, Sardinia)
2-4 days after the order is processed

Italy (Venice and remote areas)
2-4 days after the order is processed

Abroad (EU)
2-5 days after the order is processed

Orders received after 12:00 noon will be shipped on the next business day following the order date.

Orders received on Saturdays or Sundays, or on public holidays, will be processed on the next business day following the order date.

7 – Methods of Payment
The methods of payment available to the User are described on the order page (PayPal, credit card or other electronic payment systems). The Operator does not have access to the payment data provided by the User and the website does not store credit card details.

8 – Payment Receipt
For each completed order, the Operator will produce an invoice and/or a tax receipt: the invoice will be sent to the email used during registration by the User while, in the event a receipt is issued, this will be received by the User together with the purchased goods.

9 – Delivery
Shipments to Italy (including the islands) and abroad (European Union) will be made by an express courier to the specified destination during working hours and in accordance with the timeframes given on the order form, excepting delays or unexpected issues which are not dependent on the Operator itself.

The delivery times, where possible, will in any case be communicated via email to the User who placed the order, and will be respected as much as possible, with the exception of delays or unexpected issues outside of the Operator’s control.

The Operator shall not be responsible for lack of delivery or late delivery of goods due to imprecise information provided by the User (e.g. incorrect delivery address), or due to problems after delivery or due to delays ascribable to the courier.

10 – Right of Withdrawal
The User has the right to withdraw in accordance with the provisions of Article 52 of the Italian Legislative Decree. No. 206/2005 for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion provided for in the following art. 11, within 14 days from the date of receipt of the products. The right of withdrawal shall apply only to natural persons acting for purposes which may be considered as unrelated to any commercial activity.

In order to exercise their right of withdrawal, the User must always communicate their will within, and not later than, 14 days, sending an email to info@appenninofoodgroup.it with “Request for withdrawal” as the subject.

The customer must specify the order number, date on which the order was placed and the product to which it refers in the body of the email.

In this case the product should be sent, with shipping costs at the User’s expense, to Appennino Food Group S.p.A., Via del Lavoro 14/B, 40053, Savigno, Valsamoggia.

Products must be returned intact in their original package, complete with seal of guarantee and carefully sealed outer packaging. Upon arrival the goods will be examined to evaluate any damage or tampering: integrity of the returned goods is an essential condition for the exercise of the right of withdrawal; if not, it will not be possible.

In case of exercise of the right of withdrawal, the Appennino Food Group S.p.A. will refund the User the full amount of the goods returned within 14 days from the date on which notification of withdrawal was received, without prejudice to the right to suspend payment of the amount to be refunded until receipt of returned goods.

The refund will be as follows: within 72 hours of the request the Operator will take charge of the reimbursement, and, after confirming to the User, will make the refund directly to the payment method used by the customer to place the order.

11 – Exclusion of the Right of Withdrawal
In accordance with Article 59 parts d) and e) of Italian Legislative Decree. no 206/2005, the right of withdrawal is excluded in the following cases:

– Provision of goods which are likely to deteriorate or expire rapidly;

– Provision of sealed products that are not suitable to be returned for reasons of hygiene or health protection and which have been opened after delivery.

With regard to the cases of exclusion of the right of withdrawal listed above, the User is informed and accepts that the “products that are at risk of rapid deterioration or expiration” include fresh products (truffle) and all food products on sale on the www.appenninofoodgroup.it website, as the characteristics and qualities of such products are subject to alteration and deterioration even as a result of inappropriate conservation. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is not applicable to food products purchased on the website.

12 – Welcome discount
Users who register for the Newsletter for the first time, or who consent to the sending of marketing information during account creation, are entitled to a 10% discount on the total order value, valid one time only. The discount cannot be combined with other promotions. Newsletter subscription – to receive the discount – can be completed by entering the user’s email address in the specific field at www.appenninofoodgroup.it.

13 – Returns of Nonconforming Products
If the User has received goods that are non-compliant, i.e. visibly not fit for consumption (deteriorated), damaged or different from the ordered item, they must communicate this in a timely manner to Appennino Food Group S.p.A. by sending an email to info@appenninofoodgroup.it, with “Request for reimbursement” as the subject. In the body of the email, the customer must specify the order number and date, the relevant product and the reasons for the request. Appropriate photographic documentation attesting to the irregularities found should also be attached.

Within 72 hours of the request, the Operator will take charge of the reimbursement, and, after confirming to the User, will make the refund directly to the payment method used by the User to place the order.

Alternatively, the User, by choice, may receive a non-expiring Voucher of the same amount to be used for a new purchase on the website.

For any other case, where replacement is required (e.g. Error on the part of the customer in product choice), the User must always communicate their desire within, and not later than, 14 days, sending an email to info@appenninofoodgroup.it with “Replacement request” as the subject.

The customer must specify the order number, date on which it was placed and the reasons for the request in the body of the email.

In this case the product should be sent, with shipping costs at the User’s expense, to Appennino Food Group S.p.A., Via del Lavoro 14/B, 40053, Savigno, Valsamoggia.

Appennino Food Group S.p.A. reserves the right to verify the fulfilment of the conditions for replacement; otherwise (when the replacement is too expensive) and after having established the product’s integrity, the Operator, instead of the goods, will issue a voucher of the same value as the returned product.

The voucher may be used by the user on any product on the appenninofoodgroup.it website, on their next order.

14 – Goods not delivered
In case of the shipment not being delivered within the indicated time, or of lost goods, the User is required to contact the Operator as soon as possible by filling in the contact form at appenninofoodgroup.it, or by sending an email to info@appenninofoodgroup.it with “Shipment not delivered” as the subject. Specify the order number, date, and problem found in the body of the email.

The customer will be contacted as soon as possible to deal with the case in the most appropriate way.

15 – User Account Closure
The Operator reserves the right to suspend or close User accounts at any time and without prior warning. The Operator reserves the undisputed right to prevent access to the website www.appenninofoodgroup.it at any time, and without warning, by user accounts which have been subject to payment irregularities or missed payments, repeated order attempts which have not been concluded or any other activity which could explicitly or implicitly lead to direct or indirect damage to the Operator itself.

16 – Prohibited Uses
Users are forbidden from violating, or attempting to violate, the website’s security.

Users must not use the website in a manner such as to cause damage to the website itself, or which could hinder its availability or accessibility, and must not use the website in an illicit, illegal, fraudulent or damaging manner.

It is also forbidden to reproduce, duplicate, copy or resell the service without the Operator’s express permission.

17 – Privacy Policy
For information on the use of personal data, see the website’s Privacy Policy.

18 – Protection of the Brand and Site Content
All names and marks of the Operator and all other commercial names, illustrations and photos which appear on the website www.appenninofoodgroup.it are the property of the Operator and protected by applicable legislation.

Any use of the same not expressly authorised by the copyright holder shall be liable to legal action.

19 – Modifications to these Terms
The Operator reserves the right to make modifications to these terms of use at any time, providing notice exclusively on the website itself. Users who continue to access the website following publication of such modifications agree implicitly to the new terms.

20 – Communications
All communications relating to www.appenninofoodshop.com should be sent to the following email address: info@appenninofoodgroup.it.

21 – Applicable Law and Competent Court
Any sale contract between the Operator and User shall be considered to have been made in Italy and shall be subject to Italian law.

Users may make use of Alternative Dispute Resolution (ADR) procedures, or may make a claim using the European Union’s ODR platform at the following address: https://webgate.ec.europa.eu/odr. Users nevertheless retain the right to appeal to the competent judicial authorities. For the resolution of any disputes involving the interpretation and execution of these conditions or individual purchases, the court of the User’s city of residence shall have sole jurisdiction if located in Italy; in all other cases, or if the purchaser is not a Consumer, the Court of Bologna, Italy shall have sole jurisdiction.